All products are shipped in the original manufacturer's packaging. This saves time, costs and lessens the impact on our environment. As such, it is rare that the products are broken or missing components.
Please check the product assembly instructions, and then let us know immediately if you find a problem. We are very happy to exchange, refund and replace broken parts or products.
How To Claim On Warranty
Send an email with a photo of the manufacturing fault and a description of what the problem is and how it occured. If you can, enclose a copy of your online receipt and payment method details.
We will contact you with further information and instructions on what to do next, based on your individual circumstances.
Gazebos Australia is an Australian owned and operated company with a good reputation and long history in the supply of quality gazebos. We have been in business since 1985 and only want the best product and experience for you.
OZtrail Warranty for Australian Customers
OZtrail warrants products against defects for a period of one year from the date of purchase.
OZtrail will repair or replace the product, at its discretion, should a warrantable defect arise within the warranty period. If the exact model is unavailable a model of equivalent nature will be substituted at OZtrail's discretion.
This warranty excludes faults and failures caused by improper use and abuse; fair wear and tear; or failure to follow instructions regarding care and maintenance.
Products used for a commercial nature are not covered by this warranty against defects.
We recommend that you set up this OZtrail product after purchase to ensure all parts are present and to familiarise yourself with the assembly and disassembly of the product.
OZtrail Gazebos and RV Shade Awnings are designed as portable and temporary structures, they are not designed to be left up permanently
OZtrail Gazebos and RV Shade Awnings should not be left unattended in heavy rain. In rain you must make sure water does not pond on the canopy. The weight of the water could cause breakage and cause the frame to collapse.
Always secure your gazebo firmly to the ground ensuring all peg points and guy ropes are utilised and remain firm. In heavy rain remove canopy to avoid damaging the gazebo.
Do not fold up the gazebo with the canopy still attached. It could be damaged if caught in the scissor action struts.
Do not drop the gazebo on the ground when setting up
Do not force the gazebo open when setting up
Never pack away damp, dirty or wet. Always allow to dry thoroughly.
Coolaroo Shade Sail Warranty for Australian Customers
Gale Pacific Limited, the manufacturers of Coolaroo Shade Sails, offers a 15 year warranty against UV breakdown of fabric and stitching on their range of Commercial Shade Sails.
If, as a direct result of ultra violet exposure, the fabric of this product cracks, splits or tears (defects) within 15 years after the date on which the product is purchased by you, Gale Pacific will, at its option, replace the fabric (but not any other component of the product) free of charge, or refund the cost of such replacement.
For product purchased in Australia only
The benefits to you given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods the subject of this warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty does not apply in any of the following circumstances: the defect is caused by any improper use of the product or its use for a purpose other than that which the product was designed or intended; if the defect occurs wholly or partly as a result of any act or omission of a person other than Gale Pacific; if the product has been subject to misuse, neglect, accident or abuse; if the product is altered or modified in any way unless the modification has been approved in writing by Gale Pacific; the product is erected, installed or used contrary to, or in a manner inconsistent with, the instructions or warnings furnished by Gale Pacific; if domestic knitted shade cloth is used for any purpose other than for a domestic application.
This warranty does not cover: colour fading of the product (even if due to exposure of the product to ultra violet rays) or a deterioration in the chemical composition of the fabric due to exposure to ultra violet rays; or any damage to the product caused or contributed to by exposing the product to chemicals (including chlorine), placing the product near an open flame (including flames from a barbecue) or any other human made heat source, tensioning the product beyond its tear and tensile capabilities or mechanical friction.